In-House vs. Outsourcing What’s Right for Your Team or Process?
Hiring is expensive. Talent is scarce. Timelines are tight. Outsource might be the next-gen strategy Whether you’re building a product, scaling […]
INDUSTRY BLOGS, TOPICAL BLOGS
Minion-Sized Problems, Mega-Sized Solutions: Call Center Lessons from the Yellow Side
If you’ve ever stepped into a bustling contact center and felt like you were witnessing an animated film, come to
After Call Work (ACW): The Hidden Time-Sink in Contact Centers
You’ve hung up the call, but the work isn’t over yet. For every minute an agent spends talking to a
Precision at Scale: Data Entry Excellence for a Healthcare
Client Overview A healthcare Revenue Cycle Management (RCM) provider specializing in medical billing, coding, and insurance claims processing was grappling
Financial Harmony Across Borders: R2R Excellence for a Logistics Enterprise
Client Overview A multinational logistics enterprise with operations spanning six countries was grappling with a disjointed Record-to-Report (R2R) process. Each
Powering Financial Efficiency: P2P Transformation for a Logistics Giant
Client Overview A global logistics provider managing operations across Asia and Europe faced mounting inefficiencies in their Procure-to-Pay (P2P) function.
From Paper Trails to Digital Triumph: NBFC’s Journey to Paperless Lending
Client Overview A prominent NBFC with operations across India was grappling with scattered loan documents, delays in customer onboarding, and
Elevating Learner Experience Through Offshore Contact Center Support
Client Overview A rapidly expanding EdTech platform delivering certification and upskilling programs to students was witnessing increased student enrollments but