After Call Work (ACW): The Hidden Time-Sink in Contact Centers
You’ve hung up the call, but the work isn’t over yet. For every minute an agent spends talking to a […]
Precision at Scale: Data Entry Excellence for a Healthcare
Client Overview A healthcare Revenue Cycle Management (RCM) provider specializing in medical billing, coding, and insurance claims processing was grappling
Financial Harmony Across Borders: R2R Excellence for a Logistics Enterprise
Client Overview A multinational logistics enterprise with operations spanning six countries was grappling with a disjointed Record-to-Report (R2R) process. Each
Powering Financial Efficiency: P2P Transformation for a Logistics Giant
Client Overview A global logistics provider managing operations across Asia and Europe faced mounting inefficiencies in their Procure-to-Pay (P2P) function.
From Paper Trails to Digital Triumph: NBFC’s Journey to Paperless Lending
Client Overview A prominent NBFC with operations across India was grappling with scattered loan documents, delays in customer onboarding, and
Elevating Learner Experience Through Offshore Contact Center Support
Client Overview A rapidly expanding EdTech platform delivering certification and upskilling programs to students was witnessing increased student enrollments but
Empowering Seamless Multilingual Support for a Rapidly Scaling FinTech
Client Overview A digital lending platform providing instant loans, credit scoring, and financial literacy tools across multiple countries. As the
Beyond Business Hours: How a Global E-Commerce Brand Built Always-On, High-Quality Support
Client Overview A rapidly growing e-commerce company with prominent customer bases was struggling to keep pace with the growing volume