After Call Work (ACW): The Hidden Time-Sink in Contact Centers
You’ve hung up the call, but the work isn’t over yet. For every minute an agent spends talking to a […]
TOPICAL BLOGS
The Silent Superpower: Why Every Business Needs a Smart Document Management System (DMS)
Every business generates documents that’s not new. What is new is the pace and volume of content flowing through modern
How Indian BPMs Are Becoming Global Powerhouses
The Indian Business Process Management (BPM) industry has undergone a dramatic transformation. What once started as a back-office support model
The Cost of Silence: Why Ignoring Unhappy Customers is More Expensive Than Fixing Their Problems
Most businesses assume that if a customer isn’t complaining, they must be satisfied. But here’s the hard truth—most unhappy customers
The Customer Experience Illusion: Why you think you’re doing great, but your customers disagree
Every company believes they deliver an excellent customer experience (CX). They have high satisfaction scores, their internal teams report positive
Real Estate Challenges? Here’s the Back-Office Solution You’ve Been Waiting For!
The global real estate market is booming, with projections of reaching $4,263.7 billion by 2025. Yet, despite its size, the
Understanding Tenant Communication Through Outsourced Contact Centers
Effective tenant communication is crucial for companies to build trust and foster long-term relationships with their tenants. By keeping tenants
Cybersecurity Audits: The Backbone of Successful Outsourcing
Outsourcing has become a critical strategy for improving efficiency, cutting costs, and accessing specialized expertise. However, with this growing trend
Digital Twins in Real Estate: A Game Changer for Property Management
The real estate industry is experiencing a significant transformation driven by technological innovations, with one standout advancement being the concept
Understanding SAP Z T Codes: Customizing Your Enterprise Workflow
Tech-enabled contact center industry is emerging at a faster rate, so customization is key to ensuring seamless operations and enhanced