Top Call Centers in India (2025)
Best BPO Companies for Customer Support & Outsourcing
top call centers in India
best BPO companies India
contact center companies India
Introduction
India continues to dominate the global call center and outsourcing market in 2025. With cutting-edge technology adoption, multilingual talent, and strong process expertise, Indian BPOs now handle billions of customer interactions every year.
This guide lists the 15 best call center companies in India — from large multinational CX leaders to fast-growing innovators like Venturesathi.
Why India Is the Global Hub for Call Center Outsourcing
- Large Skilled Workforce: Over 1.3 million professionals trained in multilingual customer engagement.
- Cost Efficiency: Businesses save 40–60% compared to Western markets.
- Advanced Infrastructure: Cloud telephony, CRM systems, and AI-driven insights for better CX.
- Time Zone Advantage: 24×7 global support coverage.
- Cultural Adaptability: Excellent communication alignment with global clients.
Why Odisha Is Emerging as an Outsourcing Hub
Top 15 Call Centers in India (2025)
Teleperformance India is one of the largest contact center networks globally, serving industries like telecom, retail, BFSI, and travel. They specialize in end-to-end customer lifecycle management — from onboarding and billing to retention and collections.
With over 80,000 employees in India, they are known for AI-driven CX, robust compliance, and global delivery standards. In 2025, Teleperformance continues to invest heavily in speech analytics and hybrid workforce models that blend automation with empathy.
2. Genpact
Originally founded as a GE subsidiary, Genpact has evolved into a world leader in digital operations and intelligent process automation.
Their call center services are tightly integrated with analytics and process optimization, supporting sectors like banking, insurance, and healthcare.
They are known for bringing data-driven efficiency to CX — using machine learning and predictive insights to improve resolution rates and customer satisfaction.
3. Venturesathi
Venturesathi is one of India’s fastest-growing modern contact center and BPO companies, redefining outsourcing for startups and enterprises alike. It provides customer support, back-office services, and IT support and services, all under one roof.
What differentiates Venturesathi is its AI-integrated operations, high-touch service quality, and transparent pricing.
Industries served include real estate, BFSI, e-commerce, and healthcare, with a focus on ROI-driven outcomes rather than call volumes. In 2025, Venturesathi stands out as a new-age outsourcing partner, blending technology and human empathy to deliver measurable business growth.
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Concentrix is one of India’s most innovative call center providers, offering omnichannel customer engagement solutions. They combine human interaction with automation tools to deliver personalized, scalable CX.
The company supports global clients in e-commerce, finance, and technology, providing multilingual voice, chat, and social media support. Their 2025 focus: AI-augmented agent performance and customer journey orchestration.
The BPO arm of Tech Mahindra integrates IT solutions with CX operations to create seamless digital customer experiences. They serve sectors including telecom, manufacturing, and healthcare, offering services like helpdesk support, collections, and back-office management.
Their differentiator lies in leveraging automation, robotic process management, and analytics to reduce turnaround times and improve accuracy.
WNS is a globally respected BPM firm specializing in finance, travel, insurance, and healthcare outsourcing. They emphasize domain-specific solutions — meaning their agents are trained deeply in each client’s industry processes.
In 2025, WNS continues to lead in data analytics and intelligent operations, making them a go-to choice for enterprise-grade outsourcing.
Why Companies Outsource Their Contact Centers in 2025
HGS blends human-centric CX with automation to deliver meaningful customer experiences.Their services include customer care, technical support, HR outsourcing, and healthcare revenue cycle management.
HGS is known for balancing cost efficiency with quality, offering strong presence across North America and India. They’re a top choice for companies prioritizing digital transformation in customer service.
Firstsource is one of India’s oldest and most reliable BPO brands, supporting telecom, BFSI, and healthcare enterprises.
Their focus is on process excellence, automation, and outcome-based pricing.
They provide customer service, collections, and back-office functions — all powered by analytics. In 2025, they’re known for blending human expertise with AI-based support to drive consistency and speed.
Aegis has decades of experience in multilingual voice and non-voice support, catering to both startups and enterprises. They excel in customer lifecycle management, technical support, and helpdesk services.
With delivery centers across Tier-1 and Tier-2 cities, they are cost-effective and scalable. Their key strength: flexible pricing models and ability to manage seasonal volume spikes efficiently.
Vsynergize specializes in sales enablement, lead generation, and healthcare process outsourcing. Their teams deliver measurable ROI through performance-based campaigns and targeted outreach.
They cater to clients in the US, UK, and India, offering both voice and digital marketing BPO services. They are a strong option for mid-market clients who need personalized, KPI-driven operations.
11. Infosys BPM
A subsidiary of Infosys, this division focuses on finance and accounting, sourcing, procurement, and customer operations. Infosys BPM is known for its automation platforms and process re-engineering expertise.
Their global clients rely on them for scalable enterprise solutions with minimal downtime and superior governance. They also lead in AI-first transformation — integrating chatbots, analytics dashboards, and robotic workflows.
TCS is India’s largest IT services firm, and its BPO division delivers comprehensive business process services — from HR and finance to customer experience management.
They bring unmatched stability, data security, and process maturity.
Clients choose TCS for long-term partnerships and global delivery excellence.
In 2025, TCS BPO remains synonymous with trust, compliance, and innovation at scale.
After merging into Foundever, Sitel India has become a major force in work-from-anywhere and omnichannel customer support.
They focus on agent well-being, real-time analytics, and hybrid support models.
Sitel/Foundever works with leading technology, retail, and hospitality brands, providing multilingual CX coverage. They stand out for remote operations excellence and adaptive workforce management.
One of India’s earliest financial process outsourcing pioneers, ICICI OneSource focuses on banking, insurance, and credit management services.
They combine regulatory compliance, data accuracy, and customer empathy to deliver smooth financial interactions. They remain a trusted partner for major Indian and international banks seeking high-security operations.
15. 24/7.ai India
24/7.ai is a global leader in AI-powered customer engagement platforms.
Their Indian centers handle voice, chat, and AI bot integration for Fortune 500 clients.
They use predictive analytics and natural language processing to understand customer intent in real time. In 2025, they’re among the few who can offer AI-human blended CX solutions at scale.
| Company | Key Strength | Ideal For |
|---|---|---|
| Teleperformance | Enterprise CX & scale | Large enterprises |
| Genpact | Data & process automation | BFSI & healthcare |
| Venturesathi | AI-driven customer service | Growing businesses |
| Concentrix | Omnichannel CX | E-commerce & retail |
| Tech Mahindra | IT-enabled CX | Telecom & tech |
| WNS | Domain-specific BPO | Travel & insurance |
| HGS | Human + digital CX | Healthcare & telecom |
| Firstsource | Process efficiency | BFSI & telecom |
| Aegis | Multilingual voice | SMEs |
| Vsynergize | Sales & lead gen | Startups |
| Infosys BPM | Automation | Enterprises |
| TCS BPO | Security & scale | Fortune 500 |
| Sitel / Foundever | Remote CX | Retail & tech |
| ICICI OneSource | Financial outsourcing | Banks |
| 24/7.ai | AI CX | Tech & global brands |
Frequently Asked Questions (FAQs)
Teleperformance, Genpact, and Concentrix remain leaders, while Venturesathi is emerging as a fast-growing player offering modern AI-driven outsourcing.
Venturesathi and Vsynergize are ideal for startups due to their flexible pricing and scalable, tech-enabled models.
BFSI, e-commerce, real estate, healthcare, and telecom are the top sectors leveraging India’s call center talent.
Yes — companies like 24/7.ai, Genpact, and Venturesathi are pioneering AI-integrated customer support.
India’s combination of skilled workforce, multilingual capabilities, tech adoption, and cost-effectiveness keeps it at the global forefront.
