Contact Center Solutions: Where Customer Support Meets Innovation

Our Contact Center Services & Offerings

  • Customer support
  • Technical support
  • Sales and marketing
  • Order processing
  • Appointment scheduling
  • Billing and account management
  • Telemarketing
  • Lead generation
  • Surveys
  • Collections
  • Follow Up Calls
  • Advance Call Routing
  • Sales outsourcing
  • Lead qualification
  • Lead Nurturing
  • Inbound Call Services
  • Outbound Call Services
  • Customer Feedbacks

What Sets Us Apart

Innovations

On-Time Delivery
▪ Intelligent Roster System
▪ Smart Text Expander
▪ Accuracy and Attention to Detail
▪ Industry-Trusted Workflows

Economical Solutions

▪ Competitive Pricing Structure
▪ Process Automation
▪ Scalable Operations
▪ Infra Cost Savings
Smart Content Automation

Data Security

▪ Encrypted Storage
▪ Restricted Access
▪ Compliance & Confidentiality
▪ Secure Authentication
▪ Real-Time Audit Logs

Our Contact Center Services Workflow

Omni Channel Routing

Customer inquiries are accepted by our systems via various channels like phone calls, emails, and chats and are routed based on channel, keywords & customer data.

Customer Identification

Providing personalized experience after quickly identifying our customers and understanding their needs with our highly trained professionals.

Needs Assessments

Our representatives are equipped with the knowledge base and internal tools, providing a single view of all interactions for a holistic understanding of issues.

Automated Workflows

All Repetitive tasks like sending emails, creating reports, or triggering next steps based on customer response are Automated for smoother operations.

Resolution Confirmation

Verification with customer of their issue being resolved and sending a short survey to gauge customer satisfaction with the interaction.

Performance Report

Keeping track of the key metrics like first resolution rate, resolution time, and customer satisfaction for identifying areas for optimizations.

Technology Stack

Statistics

+
Industry Served
+
Languages Spoken
X7
Responsive Support
/5
Customer Satisfaction Score
Venturesathi has achieved Promising Debutant – Exports & Excellence Awards 2021-22

Make Every Interaction Count

Connect with us to streamline operations and improve customer satisfaction.

Certification and Partnership

ISO 9001:2015 logo, symbolizing certification for quality management systems
ISO 27001 logo, representing certification for information security management systems
GDPR logo, symbolizing compliance with the General Data Protection Regulation
Startup India logo, symbolizing government support for innovation and entrepreneurship in India
MSME logo, symbolizing certification for Micro, Small, and Medium Enterprises in India
Startup Odisha logo, symbolizing government support for startups and entrepreneurship in Odisha
ISO 20000 logo, symbolizing certification for IT service management systems
ISO 27001 logo, symbolizing certification for information security management systems
PCI DSS logo, indicating compliance with the Payment Card Industry Data Security Standard
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