Contact Center Solutions: Where Customer Support Meets Innovation

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Our Contact Center Services & Offerings

  • Customer support
  • Technical support
  • Sales and marketing
  • Order processing
  • Appointment scheduling
  • Billing and account management
  • Telemarketing
  • Lead generation
  • Surveys
  • Collections
  • Follow Up Calls
  • Advance Call Routing
  • Sales outsourcing
  • Lead qualification
  • Lead Nurturing
  • Inbound Call Services
  • Outbound Call Services
  • Customer Feedbacks

Enhance Customer Interactions

Reliability

▪ Security
▪ On-time Delivery
▪ Industry Recognition
▪ Accuracy and Attention to Detail

Cost Effectiveness

▪ Lower Labor Costs
▪ Streamlined Processes
▪ Scalability and Flexibility
▪ Cost-Saving in Infrastructure

Data Security

▪ Secure Data Storage
▪ Compliance and Confidentiality
▪ Stringent Data Security Measures
▪ Restricted Access and Authentication

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Our Contact Center Services Workflow

Omni Channel Routing

Customer inquiries are accepted by our systems via various channels like phone calls, emails, and chats and are routed based on channel, keywords & customer data.

Customer Identification

Providing personalized experience after quickly identifying our customers and understanding their needs with our highly trained professionals.

Needs Assessments

Our representatives are equipped with the knowledge base and internal tools, providing a single view of all interactions for a holistic understanding of issues.

Automated Workflows

All Repetitive tasks like sending emails, creating reports, or triggering next steps based on customer response are Automated for smoother operations.

Resolution Confirmation

Verification with customer of their issue being resolved and sending a short survey to gauge customer satisfaction with the interaction.

Performance Report

Keeping track of the key metrics like first resolution rate, resolution time, and customer satisfaction for identifying areas for optimizations.

Technology Stack

Statistics

+
Industry Served
+
Languages Spoken
X7
Responsive Support
/5
Customer Satisfaction Score
“Venturesathi has achieved Promising Debutant – Exports & Excellence Awards 2021-22“

Make Every Interaction Count

Connect with us to streamline operations and improve customer satisfaction.

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