Customer inquiries are accepted by our systems via various channels like phone calls, emails, and chats and are routed based on channel, keywords & customer data.
Customer Identification
Providing personalized experience after quickly identifying our customers and understanding their needs with our highly trained professionals.
Needs Assessments
Our representatives are equipped with the knowledge base and internal tools, providing a single view of all interactions for a holistic understanding of issues.
Automated Workflows
All Repetitive tasks like sending emails, creating reports, or triggering next steps based on customer response are Automated for smoother operations.
Resolution Confirmation
Verification with customer of their issue being resolved and sending a short survey to gauge customer satisfaction with the interaction.
Performance Report
Keeping track of the key metrics like first resolution rate, resolution time, and customer satisfaction for identifying areas for optimizations.