Client Overview
A global logistics provider managing operations across Asia and Europe faced mounting inefficiencies in their Procure-to-Pay (P2P) function. Manual invoice matching, delays in approvals, and errors in reconciliation were causing payment delays and vendor dissatisfaction. They sought a partner to streamline, digitize, and scale their finance operations.
Challenges
- Long Invoice Lifecycle : Manual processing created bottlenecks, pushing invoice clearance well past payment deadlines.
- Inaccurate 3-Way Matching : Frequent mismatches between PO, GRN, and invoices led to vendor disputes and financial discrepancies.
- Lack of Visibility : Finance leaders had no real-time insight into payables or liabilities, limiting strategic decisions.
Solutions
- Automated Invoice Processing : Introduced OCR-powered data capture and AP automation to digitize invoice handling.
- Accurate Matching Engine : Built customized matching rules that improved alignment between PO, GRN, and invoices.
- Real-Time Payable Dashboards : Developed executive dashboards to provide finance visibility across geographies.
Results & Business Impact
The transformation delivered substantial, measurable outcomes within just a few months:
- Invoice cycle time dropped by 35%, improving vendor trust and internal SLAs.
3-way matching accuracy rose above 90%, eliminating most reconciliation errors.
Payable aging reduced by 25%, improving working capital.
Stronger vendor partnerships emerged, resulting in more favorable terms and fewer disputes.
Conclusion
What began as a fragmented and delayed procure-to-pay process evolved into a lean, well-oiled financial operation. By outsourcing the P2P function, the client gained a strategic edge in managing working capital, enhancing vendor trust, and driving better financial governance. Automation of 3-way matching and the introduction of real-time dashboards minimized errors, improved oversight, and brought predictability to the invoice cycle. Most importantly, it allowed the internal team to shift focus from reconciliation bottlenecks to vendor engagement and process innovation. The transformation turned P2P from a cost center into a value-generating operation paving the way for sustained financial health and scalable growth.
