Beyond Business Hours: How a Global E-Commerce Brand Built Always-On, High-Quality Support
Client Overview A rapidly growing e-commerce company with prominent customer bases was struggling to keep pace with the growing volume […]
The Silent Superpower: Why Every Business Needs a Smart Document Management System (DMS)
Every business generates documents that’s not new. What is new is the pace and volume of content flowing through modern
Offshore Full-Stack Team Builds HIPAA-Compliant HealthTech MVP
Client Overview A promising HealthTech startup was on the verge of launching an analytics-driven minimum viable product (MVP) aimed at
Power BI Embedded for Real Estate SaaS: Delivering Interactive Analytics at Scale
Client Overview The client is a fast-growing Property Technology (PropTech) SaaS company that serves real estate professionals, investors, and property
24×7 Helpdesk & Infra Monitoring for a Global E-Commerce Platform
Client Overview Our client is a major global e-commerce aggregator managing a diverse portfolio of online marketplaces and vendor operations
Driving Digital Efficiency for a Leading NBFC with Salesforce
Client Overview Our client, a well-established Non-Banking Financial Company (NBFC) in India, manages a large portfolio of consumer and business
How Indian BPMs Are Becoming Global Powerhouses
The Indian Business Process Management (BPM) industry has undergone a dramatic transformation. What once started as a back-office support model
The Cost of Silence: Why Ignoring Unhappy Customers is More Expensive Than Fixing Their Problems
Most businesses assume that if a customer isn’t complaining, they must be satisfied. But here’s the hard truth—most unhappy customers
The Customer Experience Illusion: Why you think you’re doing great, but your customers disagree
Every company believes they deliver an excellent customer experience (CX). They have high satisfaction scores, their internal teams report positive
Real Estate Challenges? Here’s the Back-Office Solution You’ve Been Waiting For!
The global real estate market is booming, with projections of reaching $4,263.7 billion by 2025. Yet, despite its size, the