Real Estate
Building Foundations for Future
The real estate industry is evolving fast driven by digital platforms, tenant expectations, PropTech, and regulatory complexity. From property developers and brokers to REITs and co-living startups, real estate players need tech-enabled, agile operations to compete and grow. Venturesathi’s outsourcing solutions in Contact Center, IT Support, and Back Office streamline processes, reduce costs, and elevate experiences.
Contact Center Solutions for Real Estate
Lead Qualification & Tour Scheduling
We handle inquiries, qualify leads, and book property tours to boost conversion and reduce agent workload.
Tenant & Resident Support Desk
We provide 24/7 support for maintenance, rent, and community issues—keeping residents happy and engaged.
Multilingual Assistance
Our agents assist in multiple languages, ideal for firms managing international or diverse property portfolios.
Retention Campaigns
We drive proactive outreach to increase lease renewals and reduce tenant churn.
Reputation & Feedback Management
We collect feedback and manage reviews post-interaction to improve online presence and service quality.
Insights
- 80% of renters start their journey online—responsive contact support drives lease decisions.
- Tenants expect 24/7 omnichannel service—call, WhatsApp, chat, and SMS.
- Reputation monitoring post-service improves property manager ratings.
Improving Inquiry Conversions for a National Brokerage Firm
Brokerage Company
Venturesathi deployed a multilingual contact center team, reducing lead response time to under 10 minutes and improving conversion rates by 40%.
IT Support & Services for Real Estate
Help Desk for Real Estate CRMs
We provide tech support for Yardi, AppFolio, and similar platforms fixing issues fast so teams stay productive.
Smart Property Support
We monitor and troubleshoot IoT systems, access control, and smart amenities to keep buildings running smoothly.
Cybersecurity & Endpoint Protection
We manage office and site IT infrastructure, ensuring uninterrupted connectivity and device access.
Infrastructure & Network Uptime
We secure lease data and systems with firewalls, 2FA, and endpoint protection to prevent breaches.
Insights
- Smart buildings require proactive IT monitoring and repair support.
- Co-living and remote-first models demand seamless virtual infrastructure.
- Cybersecurity in REITs and brokerage firms is under regulatory focus—secure IT is no longer optional.
Supporting PropTech App Rollout for a
Co-Living Company
Co-Living Client
We provided round-the-clock support for resident apps across 300+ buildings, reducing complaints by 35% and ensuring 99.9% uptime.
Back Office Services
Lease Abstraction & Renewal Tracking
We extract and track lease data to ensure compliance, automate alerts, and avoid missed deadlines.
Listing & Inventory Management
We update listings across platforms with real-time availability, pricing, and visuals to keep units market-ready.
Tenant Onboarding & Document Verification
We process tenant documents, verify details, and deliver compliant lease files, reducing admin time.
Accounts Payable & Receivable
We manage rent collections, vendor payments, and reconciliations to keep cash flow on track.
Performance & Occupancy Reporting
We manage rent collections, vendor payments, and reconciliations to keep cash flow on track.
Insights
- Manual lease ops are being replaced with automation, analytics, and digital documentation.
- CFOs and portfolio managers want granular reporting on occupancy, churn, and collections.
- Document compliance (e.g., KYC, lease clauses) is under regulator and investor scrutiny—our services ensure audit readiness.
Reducing Lease Admin Burden for a REIT Portfolio
Brokerage Company
We processed and abstracted over 20,000 lease documents, reducing TAT by 50% and enabling real-time occupancy dashboards.