Healthcare

Venturesathi transforms healthcare delivery by empowering hospitals, clinics, and telehealth providers to focus on patient care while we manage critical operations.
The global healthcare outsourcing market, valued at $1.82 billion in 2024 and projected to reach $3.29 billion by 2033 with a 6.81% CAGR, is driven by rising patient volumes, digital transformation, and the need for cost-effective solutions.
We provide specialized Healthcare Contact Center Services, Healthcare IT Support Solutions, and Healthcare Back Office Operations to address demands for personalized patient support, secure technology, and streamlined processes. Our HIPAA-compliant solutions leverage AI, automation, and industry expertise to enhance patient satisfaction, ensure compliance, and reduce costs. 

Explore by Service Type

Contact Center

IT Support & Services

Back Office Services

Contact Center Solutions for Healthcare

Our healthcare contact center services deliver patient-centric, HIPAA-compliant support to manage inquiries, appointments, and telehealth needs. Using AI-driven tools, multilingual agents, and omnichannel platforms, we address the industry’s demand for 24/7 accessibility, personalized care, and efficient query resolution, ensuring enhanced patient experiences and operational efficiency. 

24/7 Multilingual Support 

We offer round-the-clock, multilingual assistance for global stakeholders, including suppliers and logistics partners, ensuring no query goes unanswered.

Patient Advocacy Support

We act as an extension of your team ensuring that patients receive compassionate, clear answers to all inquiries about treatments, billing, & insurance options, enhancing trust & improving care.

Emergency Assistance Services

We offer specialized emergency support, connecting patients to the right healthcare professional or facility quickly, providing peace of mind and quick action in critical moments

Patient Feedback and Surveys

We conduct post-discharge surveys to gather insights, improving patient satisfaction and care quality.

Key Stats

Outsourcing healthcare contact center services boosts efficiency. Industry leaders achieve 25–40% faster query resolution and 95% first-contact resolution rates with omnichannel support. AI-driven solutions reduce handle times by 27% and improve patient satisfaction by 15–20%. Our healthcare contact center solutions deliver 90%+ satisfaction rates while ensuring HIPAA compliance.

Source: magellan-solutions.com, helpware.com 

Driving Better Patient Care through
Smarter Insights

We partnered with a major hospital network to implement an AI-driven, HIPAA-compliant contact center, reducing response times by 35% and increasing patient satisfaction by 25%

IT Support & Services for Healthcare

Healthcare relies on secure, scalable IT systems to deliver patient-centric care. Our cloud and EHR solutions, ensure real-time data access and telehealth reliability. HIPAA-compliant cybersecurity protects sensitive data, while our IT support minimizes disruptions, enabling providers to focus on care delivery and adapt to trends like telehealth expansion. 

Cloud Modernization for Mining Operations 

We migrate legacy systems to secure cloud platforms, enabling scalability and real-time data access for remote mining sites. 

Real-Time Healthcare Analytics

We help deploy ERP to analyze patient trends, operational efficiency, and care outcomes, driving data-driven decisions.

EHR and Telehealth Integration

We integrate and support EHR systems like Epic and Cerner, ensuring seamless telehealth and data management.

Cloud Modernization for Healthcare

We migrate legacy systems to secure cloud platforms, enabling scalability and real-time access to patient data.

Key Stats

IT outsourcing in healthcare enhances performance. Cloud adoption improves efficiency by 30–50%, and EHR-integrated systems reduce repeat call rates by 15%. Outsourced IT support cuts infrastructure costs by 25–35% and downtime by 40%. Our healthcare IT solutions ensure compliance and support digital transformation.

Source: igtsolutions.com, travelperk.com, helpdesk.com 

Driving Healthcare through Offshore GCC for Efficiency

We supported a clinic network with EHR integration and cloud migration, reducing system downtime by 45% and improving telehealth access by 30%.

Back Office Services for Healthcare

An image of back office employees auditing financial reports for insights

Medical Billing and Coding

We automate billing and coding processes, ensuring accuracy and faster reimbursement cycles.

Insurance Claims Processing

We manage claims adjudication and denial management, reducing turnaround times and errors.

HIPAA-Compliant Data Entry

We digitize and manage contracts, permits, and trade agreements, reducing errors and speeding up processes. 

Revenue Cycle Management

We handle insurance verification, accounts receivable, and payment reconciliation to optimize revenue. 

Compliance and Reporting

We manage regulatory reports and audits, ensuring adherence to healthcare standards. 

Key Stats

Back-office outsourcing in healthcare drives efficiency. Automation reduces processing times by 40–60% and operational costs by 20–30%. Outsourced solutions achieve 95% accuracy in billing and claims processing. Our healthcare back office services deliver 30–50% faster turnaround, supporting scalability and compliance. 

Source: outsourceaccelerator.com, invensis.net

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