Tier-3 India Cost · CXO-Supervised Delivery
Build Your
Dedicated CX Team.
At Tier-3 Cost.
Without the Hiring Chaos.
Full-stack customer support — voice, chat, email, WhatsApp — run by a dedicated team trained on your product. No in-house attrition. No shared BPO pools. DPDP-ready. Month-to-month.
JL
RC
AM
SP
TK
Trusted by 40+ growth-stage startups
Series A–D · Fintech · SaaS · Healthcare
30-Day Pilot · 50% Off
₹95K
Starting per month — less than 2 in-house hires in Bengaluru
24/7
Coverage across voice, chat, email & WhatsApp
94%
Avg. CSAT score across active accounts
3 wks
From signed agreement to your team going live
The Problem We Solve
You've Outgrown Ad-hoc Hiring.
In-house CX is Bleeding You.
Indian startup founders building their customer support function hit the same four walls. If any of these sound familiar, you're already paying for the problem.
TRAP 01
Attrition Kills Your CX Quality Every Quarter
You spend weeks training an in-house team. Three months later, half of them leave for a competitor or a bigger BPO. Your customers always speak to someone who's still learning.
TRAP 02
Shared BPO Pools = Zero Product Knowledge
Most domestic BPOs rotate 50 agents across 30 clients. Your customers get someone who has to read your FAQ to answer a basic question — and your CSAT tanks.
TRAP 03
DPDP Compliance Is Now a Business Risk
The Digital Personal Data Protection Act, 2023 is live. Your enterprise clients — and investors — are asking questions. Most offshore and domestic BPOs hand you a disclaimer and call it compliance.
TRAP 04
The Gap Between Freelancers and Enterprise BPOs
Naukri hires don't scale past 2–3 people and have no SLAs. Enterprise BPOs won't talk to you under 50 seats. You're stuck in the gap — and scaling in that gap is expensive and chaotic.
The Venturesathi Way
Your Dedicated CX Team.
Not a Slot in a Shared Pool.
Same dedicated agents on your account — trained on your product, supervised
from India, delivered at Tier-3 India cost.
Dedicated agents only
Same 2–10 people, every time. No rotation, no retraining.
Full Omnichannel
Voice, live chat, email, social media handled from one team.
GDPR & PCI DSS certified
Documentation, audit trails, and data processing agreements ready on Day 1.
Month-to-month
No lock-in, no penalty exit. We keep you by performing, not by contract.
Client Success Manager
Your QBRs, escalations, and weekly check-ins are handled.
What We Cover
Every Support Channel.
One Dedicated Team.
We handle the full CX stack — from first response to complex escalations — so you don't stitch together three vendors to do it.
Voice & Phone Support
Inbound and outbound calls handled by dedicated agents — trained on your product, your tone, and your escalation paths.
24/7 Inbound
Callbacks
QA Monitoring
Call Recording
Live Chat & Email Support
Fast first responses across your most-used digital channels — integrated with Salesforce, Zendesk, Freshdesk, Intercom, or any tool you already use.
<2min Response
Email Queue
Zendesk
Routing
WhatsApp
Outbound Sales & SDR Support
Trained agents who prospect, qualify, and book meetings on your behalf — so your in-house sales team closes deals instead of chasing cold leads.
Appointment Setting
CRM Updates
Lead Qualification
Cold Calling
Social Media & Community
Monitor and respond across WhatsApp, LinkedIn, Facebook, and Instagram, so no support request falls through the cracks on social.
Social Inbox
Discord Mod
JustDial/Google
Brand Alerts
Customer Success & Onboarding
Dedicated success agents who manage onboarding, check-ins, and renewals — reducing churn before it's a problem.
Onboarding
Renewals
Health Monitoring
QBRs
The Scale-Up Gap
Upwork agents don't scale past 2–3 people and have no SLAs. Enterprise BPOs won't talk to you unless you need 50+ seats. You're in the gap — and the gap is expensive.
KYC / AML
GDPR Requests
Jira / GitHub
PCI
Why Venturesathi
How We Compare to
Every Other Option You've Seen.
Most BPOs make you choose between cost, quality, or flexibility. We don't.
BEST CHOICE VENTURESATHI DEDICATED BPO |
IN-HOUSE TEAM BENGALURU / NCR |
DOMESTIC BPO SHARED POOL |
FREELANCERS NAUKRI / INTERNSHALA | |
|---|---|---|---|---|
| Monthly cost (2 agents) | ₹95K | ₹1.8L–2.4L + PF, gratuity, infra | ₹1L–1.5L shared pool pricing | ₹40K–70K no SLA, high churn |
| Dedicated agents | ✔ Always | ✔ Yes | ✖ Rotated across clients | 1 at a time |
| Attrition risk | ✔ We absorb it | ✖ 35–50% annually | ✖ High, affects quality | ✖ Very high |
| DPDP Act–ready | ✔ Day 1 | Your responsibility | ✖ Disclaimer only | ✖ No |
| Go-live time | 2–3 weeks | ✖ 6–12 weeks | 4–6 weeks | ✔ 1–3 days |
| WhatsApp & social support | ✔ Included | You set it up | Extra cost | ✖ No |
| Minimum team size | 2 agents | 1 person | ✖ 10–20 seats min | 1 person |
| Contract flexibility | Month-to-month | At-will (notice period) | ✖ 12–24 month lock-in | ✔ Flexible |
| 30-day pilot available | ✔ 50% off | ✖ No | ✖ No | Informal only |
Transparent Pricing
Founder-Friendly Packages.
No Hidden Costs.
Priced for Series A–D startups. No setup fees, no per-ticket charges, no surprise invoices.
Sathi Starter
For teams launching or validating their support function
₹33,250/per seat
↓ Save ₹30,000+/per seat vs. Domestic BPO
INCLUDES
No long-term commitment required to claim the offer. Offer valid for new clients only.
MOST POPULAR
Sathi Growth
For Series A/B teams scaling support to match product growth
From ₹225/hr
build the team you need
INCLUDES
Pricing based on headcount, channels & hours. No hidden fees.
GETTING STARTED
From Ops Chaos to Ops Clarity
in 30 Days or Less.
Most BPOs make you choose between cost, quality, or flexibility. We don't.
1
Free CX Audit Call
30-minute call. We map your current support setup, identify gaps, and size a dedicated team. No pitch — just a clear diagnosis.
2
Custom Team Design
We design your team: headcount, channels, SLAs, tooling. You approve everything before we hire a single agent.
3
30-Day Pilot
Your team goes live. Weekly check-ins, live dashboards, real tickets resolved. See results before any long-term commitment.
4
Scale or Flex
Add agents, reduce headcount, or change channels — monthly. Your support team flexes as your startup evolves.
From Growth-Stage Founders
"We had 40% attrition in our in-house CX team in one year. Every quarter was a retraining cycle. Since moving to Venturesathi, the same agents have been on our account for 9 months. CSAT went from 68% to 93%. And we're paying less than our old team cost."
— Co-founder & COO, D2C Skincare Brand, Bengaluru
(Case study available on request · More testimonials collected during pilot program)
COMMON QUESTIONS
Everything You're Wondering
Before You Book the Call.
Most offshore BPOs assign you rotating agents from a shared pool trained on generic scripts. We assign the same 2–10 dedicated agents to your account, trained on your specific product, your SLAs, and your escalation workflows. You'll have direct Slack access to your agents and a Domestic-based CSM for escalations.
Yes — certifications and Data Processing Agreements (DPAs) available on request. We invested in compliance infrastructure from Day 1 because our core clients are fintech, BNPL, and regulated SaaS companies that require it as a baseline.
Month-to-month, always. You can exit with 30 days notice at any point — no penalty, no clawback. We keep your business by performing, not by contract language. Our 30-day pilot is designed to prove value before you're asked to commit to anything.
Standard onboarding takes 2–3 weeks from signed agreement. This includes agent selection, product training, SLA setup, and tooling integration. For urgent needs with defined scope, we've moved in 10 business days.
We integrate natively with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Jira, Slack, and most major CX platforms. If you use something else, we'll evaluate integration in the scoping call. No migration of your existing tools required.
Absolutely. Many clients start with their highest-volume channel and expand to omnichannel within 2–3 months. We build your team to flex with you — same agents, expanded scope, no new vendor relationships.
We handle it — not you. Each team has a dedicated QA analyst and team lead. If an agent underperforms, we replace and retrain within the same billing cycle. You're measured on CSAT and SLA adherence, not on managing individual headcount.
Your Customers Deserve
Better Than a Shared Pool.
Get a dedicated, DPDP-compliant call centre team live in under 3 weeks — at 40–60% less than what you're paying now. No lock-in. No surprises.
