Banking, Financial Services & Insurance
Venturesathi empowers banks, insurers and fintechs to focus on growth while we handle their customer-facing and back-office operations. The BFSI sector is enormous – in fact, the global BFSI market is projected to reach trillions in size, but it is also rapidly changing. Digital channels, AI, regulations and cyber‐threats are reshaping how financial organizations serve customers. We help BFSI companies navigate this landscape by providing specialized Contact Center, IT Support & Services and Back-Office solutions tailored to banking and finance. Our teams combine industry expertise with cutting-edge technology to improve efficiency, security and customer satisfaction.
Contact Center Solutions for BFSI
24/7 Omnichannel Support
We handle customer inquiries across phone, email, chat and social media, providing round‑the‑clock support for account queries, loan status etc. Our omnichannel strategy ensures no call or message is missed.
AI‐Driven Assistance
We deploy AI chatbots and intelligent virtual assistants to answer routine questions instantly. Automation lets agents focus on complex issues while reducing wait times.
Technical Support
We troubleshoot online banking platforms, mobile apps & payment gateways, guiding customers through app issues/fraud‑alert verifications.
Security & Compliance
All interactions are PCI‑DSS and ISO‑27001 compliant. We use secure authentication (e.g. voice biometrics) on calls and strict data controls on chat/email.
Key Stats
FSI outsourcing yields big gains. Leading banks that adopt cloud/contact-center platforms see 30–50% faster handling times and 70–100% automation of routine back-office tasks.
Harvard Business Review notes that banks using strategic outsourcing get about 18% higher customer satisfaction (and ~23% more flexibility) than those handling everything in‑house. In short, our contact center solutions help BFSI clients slash costs and improve CX.
80% Fewer Escalations. 100% More Focus.
FinTech Company
Enabling multilingual support and structured issue resolution led to faster help, clearer communication, and a stronger user experience.
IT Support & Services for BFSI
Cloud & Infrastructure Modernization
We migrate legacy banking systems to hybrid cloud platforms for scalability and agility. We manage data centers, networks and cloud services so banks can quickly launch new digital offerings.
Core Banking & Application Development
We build and maintain secure financial applications (core banking, trading platforms, fintech apps). Our developers use Agile methods to accelerate launches of mobile apps, payment solutions and APIs.
Disaster Recovery & Business Continuity
We design robust backup and DR plans to keep banking services online through outages. For example, we help set up mirrored data centers and cloud-failover, so even in crises core banking and trading systems stay up.
Cybersecurity & Compliance
Our certified engineers implement encryption, multi-factor authentication and regular audits to protect customer data and meet regulatory mandates while staying updated with the industry standards.
Data & Analytics Services
We handle data warehouse management, analytics and BI reporting. We also deploy RPA (Robotic Process Automation) bots on repetitive IT tasks.
IT Service Desk & L1 Support
We provide Tier-1 technical support for internal IT users (branch staff and employees). Our helpdesk resolves hardware, network and software issues, ensuring bank operations run smoothly.
Key Stats
Across BFSI IT projects, modernization pays off. In a legacy-modernization case, freeing up developers from old systems increased coding time by over 30% and turned maintenance budgets into innovation budgets. Studies show banks adopting cloud see sales revenue increase 1–5% and that only 12% of banks are “cloud‑powered” today – leaving huge upside potential. In short, our IT support helps BFSI clients reduce costs and accelerate time-to-market. (For example, one banking client cut its legacy support spending by $3M/year and reallocated it to new digital services.)
45% Faster Customer Support Response with Salesforce Automation
NBFC Client
We helped a leading NBFC streamline loan servicing and support by implementing Salesforce Service Cloud with intelligent routing, real-time dashboards, and end-to-end process automation—driving speed, clarity, and compliance.
Back Office Services
Account Opening & KYC/Compliance
We process new customer applications, verifying identities & documents (KYC/AML). Our staff handle forms and data entry, then run compliance checks against sanctions lists.
Loan, Mortgage & Credit Processing
We manage the end-to-end loan lifecycle – from application intake and credit scoring to disbursal and servicing. Using AI‑augmented workflows, we automate document checks and rule-based decisioning.
Insurance & Claims Processing
Our agents evaluate claim documents, coordinate approvals, and update systems, helping insurers reduce claim-cycle times and shrink loss ratios.
Payments &
Reconciliation
We digitize and process payment transactions (paper checks, ACH, wire transfers). Our team classifies and enters payments, matches transactions to accounts, and flags exceptions.
Securities & Portfolio Operations
We support brokerage and investment banks with trade settlements, account reconciliation and corporate actions. Our back-office specialists manage custodial records & ensure timely settlements, reducing fails & errors.
Financial Reporting & Accounting
We handle bookkeeping, statement generation, and regulatory reporting. Outsourcing these finance functions can cut costs while maintaining accuracy.
Key Stats
Outsourcing BFSI back-office drives efficiency. According to SPS Global, processing 500+ payment experts handling 40M+ documents annually boosted client productivity by 20%. In addition, a global report predicts the BFSI back-office outsourcing market will grow at ~9.7% CAGR, reaching ~$175 billion by 2028. In practice, our clients often see 30–50% faster turnaround and significant cost savings.